Customer Privacy Policy

Last Updated on 1 August 2024

Rotex Technologies Ltd respects your concerns about privacy. References in this Privacy Policy to “Rotex Technologies Ltd”, “we”, “us”, and “our” are references to the entity responsible for the processing of your personal information, which generally is the entity that obtains your personal information.

This Privacy Policy applies to the personal information we obtain through the Rotex Technologies Ltd’s properties, including websites, mobile applications and social media pages that reference this Privacy Policy; offline collection in connection with sales, marketing, partner and supplier engagement.

This Privacy Policy describes the types of personal information we obtain through the Channels, how we may use that personal information, with whom we may share it, and how you may exercise your rights regarding our processing of the information. The Privacy Policy also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices.

This Privacy Policy tells you what to expect us to do with your personal information.

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery; for the operation of customer accounts and guarantees; and for service updates or marketing purposes.The information we collect are:

Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are, or the operation of customer accounts and guarantees, or for service updates or marketing purposes are:

How long we keep information
The data will be securely kept for 5 years after the day of collection. It will be erased automatically after the duration of the retention.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this Privacy Policy.

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this Privacy Policy. Please contact us at:
Post:  Enterprise Centre, Dave Lane, David Lane, Nottingham, NG6 0JU, UK
Email: infoatrotextechnologies.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:
  Information Commissioner’s Office
  Wycliffe House
  Water Lane
  Wilmslow
  Cheshire
  SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint